J11 Fat Tire Off-Road Electric Scooter

Order Cancellation

To cancel a placed order, please contact us at info@kbikescooter.com before the order ships out. Submitting a cancellation request before shipment does not guarantee cancellation success. If your order is successfully canceled, you will receive an email confirmation.

Once the order has shipped, we are unable to cancel it. Please wait for the order to be delivered and contact us for a return label within 14 days of delivery. Rejecting a shipped order or failing to follow the return procedure may result in item loss during transit or rejection by the warehouse due to no return registration, which could lead to ineligibility for a refund or replacement.

After we receive your return package and confirm that it is complete, unused, and in good condition, a restocking fee of $200 per bike unit will be deducted from the final refund. Accessory restocking fees are item-specific.

Return

Customers are allowed to submit a return request within 14 days of delivery via info@kbikescooter.com. Return requests submitted after 14 days of the delivery date will not be approved.

Damage to the outer packaging is not considered an issue with the item itself. Due to the uncertainties of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise customers to claim with the carrier as soon as they notice any damage to the outer package. Restocking fees will still apply based on item conditions.

To return an ebike that is not defective or damaged out of the box, you must contact kbikescooter within 14 days of receiving the ebike. A restocking fee will apply. For unused bikes, a $200 restocking fee will be deducted from the final refund. For used bikes, 20% of the total order amount will be deducted from the final refund. The

ebike must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition as received, including all items that were inside the box (charger, pedals, bell, front & rear reflectors, headlight, toolkits (9 tools in total), user manual, quick start guide, etc.). Customers must receive prior authorization and a prepaid return shipping label from kbikescooter. Warranty issues must be resolved prior to processing a return. It is best to return the item with the original package, but other boxes are also acceptable.

To initiate a return, email us at info@kbikescooter.com with [RETURN REQUEST] and your order number in the subject line for faster processing. Please use the shipping label provided during the return merchandise authorization process to ship all approved returns.

Pre-Orders and Backorders

Our backorder process applies to ebikes that were previously available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Accessory and Replacement Parts

Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within 14 days of receipt. Returned accessories and/or replacement parts must be unused, free of any wear and tear, dirt, dust, fragrance, or other signs of use, and must be sealed and unopened in the same packaging and condition in which you received them. Customers will be responsible for paying for shipping both ways.

Non-Returnable/Non-Refundable Items

Used products, batteries, gift cards, and gifted orders are non-returnable except in extreme cases of breakage/malfunction covered by our warranty. These cases must receive approval for return from the company. "Built and Delivered" fees are non-refundable.

Refunds

Please contact us at info@kbikescooter.com to submit your refund request.

Flash sales are exempt from our price matching policy. Note that our discount codes are non-stackable, meaning you can only use one discount code per purchase. We encourage you to carefully select the discount code that best suits your current order to ensure you receive the maximum savings and avoid the need for a price match later on. Price matching applies only to the exact same model and color. Price

match requests must be made within 14 days of delivery; otherwise, they will not be accepted.

The final refund amount may be subject to deductions for restocking fees, delivery signature fees, return shipping fees, and the insurance cost of the original order.

Refunds will be approved after the return package is successfully delivered and inspected by the warehouse. Customers will be notified via email and will receive a refund to the original payment method. Please be aware that bank or credit card companies may take additional time, up to 30 days, to process the refund.

This Return and Refund Policy applies to orders made on the official website.

Return and Refund Policy for Third-Party Products

For third-party products, like Hollywood Racks products, please note that their dedicated customer service team will handle service-related matters. For assistance with warranty, repair, or replacement requests, please contact Hollywood Racks Customer Service directly at info@kbikescooter.com.

For Hollywood Racks Products: Hollywood Racks products are eligible for returns within 14 days of delivery, but there are a few important details to note:

We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance with a return, don’t hesitate to contact the kbikescooter Customer Service team.